These are sample terms for a UK restaurant website and require legal review against the actual booking, ordering, deposit, cancellation and refund processes.
1. Business details
Crown & Thyme Hospitality Limited, registered in England and Wales, company number 01234567. Registered office: 18 King Street, Manchester, M2 6AG. VAT number GB 123 4567 89.
2. Website information
Menus, opening times, availability and prices may change. We aim to keep information accurate, but verify important details directly before travelling or ordering.
3. Reservations
A reservation is confirmed only when confirmation is issued. Special dates, large groups or private dining may require card details or a deposit. Any cancellation charge, notice period and no-show policy must be clearly presented before confirmation.
4. Online orders
Before payment, the customer must be shown the items, quantities, total price, fees, collection or delivery arrangements and a clear payment obligation. The restaurant may reject orders that cannot be fulfilled and will arrange an appropriate refund for sums taken.
5. Allergies
Customers with allergies must contact the restaurant directly before ordering. Ingredient and cross-contact information can change, so allergen details must be checked for each order.
6. Complaints and refunds
Contact the restaurant promptly with the order reference and evidence where relevant. Statutory consumer rights are not affected.
7. Acceptable use
Do not misuse the website, attempt unauthorised access or submit unlawful, harmful or misleading content.
8. Governing law
These terms are intended to be governed by the law applicable to the restaurant’s UK establishment, subject to mandatory consumer protections.